Resume | My Site 1

Nancy Butcher

Virtual Assitant/Writer –Making Complex Ideas Simple

OBJECTIVE: Seeking a remote, part-time virtual assistant/writer position

OFFICE SKILLS: email/fax management / scheduling appointments / document management

HARD SKILLS: research / content writing / business and user documentation

SOFT SKILLS: client relationships / teamwork

TOOLS IN MY TOOLBOX: Microsoft Office / InDesign / G Suite / APA Style / Microsoft Style

SKILLS EXPERIENCE:

Checked-in patients for a 5 physician and 2 nurse practitioner office with approxiately 50-125 patients per day.
Maintained all (a rolling list of approximately 75-100 patients) Veteran's Administration and active military patients' referrals and appointments reducing appointment wait time, preventing same-day appointment cancelations due to red tape, and making sure proper billing occured.
Input referrals into office system and called patients for appointments (5-50 per day depending on number of office visits that day).
Maintained one doctor's schedule by re-adjusting appointment times per doctor and clearing vacation times.
Answered phone to shcedule appointments, answer questions, and problem solve patient issues.
Maintained fax que by delegatng faxes to appropriate recipients and answering pertinent faxes.
Verified and input insurance information to ensure proper billijng.
Worked with medical assistants and professionals to alert them to the unique needs of specific patients.
Maintained Federal Title I records to ensure compliance and keep funding for Indianapolis Public School 105 (IPS 105),
Wrote a weekly classroom newsletter for parents including using a translation app for a Spanish edition.
Evidence of writing skills and web design may be found in my portfolio.

PORTFOLIO/PROFILE:

DEGREE AND OTHER EDUCATIONAL CREDITS:

Technical Writing Certificate–IUPUI–2022
B.S. with Distinction, Elementary Education, Indiana University, 1984
- Gifted & Talented Endorsement, Indiana University, 1985, 1989
- Graduate work, 1993-2008
Hoosier Writing Project, 2001–present, teacher–consultant/past board member
First Year Training Session, Norfolk Institute of Learning Disabilities, 1987
Completed one year, Michigan State University, Deaf Ed., 1980–1981

WORK EXPERIENCE:

2023-Present
- Caregiving for parent
2019-2023 JWM Neurology
- Front office–check-in, scheduling, patient documentation
1993-2018 - Elementary school teacher
- Title I Lead Teacher for IPS 105
- Grade 1-5 teacher for IPS 105 and Metropolitan School District of Lawrence Township
- Teacher for the Gifted and Talented for Hamilton Southeastern Schools